Privacy Policy

1. Introduction

Welcome to Ventureclap. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect the following groups of personal data:

• Identity Data: includes first name, last name, or similar identifiers.
• Contact Data: includes email address, telephone/WhatsApp numbers, and service locations.
• Technical Data: includes IP addresses, browser types, time zone settings, and device technologies used to access our site.

3. How We Use Your Personal Data

We use your personal data only when legally permitted, most commonly in the following instances:

• To register you as a new customer and process your appliance repair bookings.
• To manage our relationship with you, including 15-minute callback confirmations and coordination via WhatsApp.
• To improve our website functionality, marketing strategies, and customer service delivery.

4. Cookies and Tracking Pixels

Our website utilizes tracking pixels and analytics tools (such as Microsoft Clarity and Meta Pixels) to evaluate visitor traffic, improve user experience, and monitor advertising performance. You can configure your browser to decline or alert you regarding cookies.

5. Data Security

We maintain secure operational protocols to guard against accidental loss, unauthorized access, alteration, or disclosure of your personal data. Access is strictly limited to authorized personnel and contractors with a business necessity.